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Help Desk Faculty: Welcome

Helpdesk

The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.

Official Helpdesk Hours:

  • Monday - Friday: 8am - 5pm
  • Saturday - Sunday: Closed

Helpdesk Contact

Submit a ticket via EMail:  mccitsupport@ccsnh.edu

By Telephone:   (603) 206-8080

Visit the Helpdesk located in the Library/Learning Commons

Do You Have a Wish?

Do you have a wish?  If there was one thing you could wish for that would make you, your co-workers or your student’s life better during the COVID-19 Pandemic – what would it be? 

  • Adnan’s wish is to provide his students their own collaborative, controllable chat space so that students working on group projects can chat and share easily.    MS Teams is not available to them.   OneDrive allows them to share documents but not chat and have the record of their conversations.  Canvas has been extremely, painfully slow for communications and doesn’t provide a dynamic collaborative space. 
  • Shawn’s wish is to end New Hampshire Hunger - https://www.nhfoodbank.org/appeal/onetimedonation/.  On this note, if you are aware of a student, colleague, family member or neighbor who is experiencing hardship, then please check out the fabulous Current Student Resources Link NH & Federal Resources which was compiled by Student Affairs, Academic Success and other student focused departments at MCC.
  • Jean’s wish is have a “silence the cat” button for Zoom Meetings.  her cat (Jerry Berry) has disrupted many a Zoom meeting.

Forgot Your EasyLogin Password?

Forgot Your EasyLogin Password?

Go to the EasyLogin Portal at https://password.ccsnh.edu and click on the Reset Password link. 

  • Provide your EasyLogin Username and Domain = SYSTEM. 
  • Identify confirmation method -  Security Questions or Email Verification. - whichever you setup when you first claimed your EasyLogin account. 
  • Complete the steps and setup a new password.

CCSNH EasyLogin Password Policy Changes - effective 04/03/2020

The following is an excerpt from a CCSNH IT Notification received on April 3rd:

To All CCSNH Faculty and Staff,

Effective immediately, the Community College System of New Hampshire (CCSNH) will be implementing a new password policy to align with current industry standards.  The new, low impact policy will apply to all CCSNH EasyLogin accounts which are used to access Canvas, Email, SIS, Library Services, etc.  This new policy, which is the same as introduced to Students earlier this year, will extend your current password expiration from 4 months to 12 months.  When it comes time to change your password on the next scheduled rotation, passwords must be 14-64 character without any complexity (for example, your password can be all lowercase) and no limits on special characters.  Email reminders to change your password will start at least four weeks prior to your expiration date.

If you have already received a notification that your password is expiring and need to change it, that can be ignored until the next email notifications you get 8 months from now.

While you can use any combination of letters, recent research shows using passphrases instead of traditional passwords are more secure and easier to remember.  Here's an article published by the Washington Post which explains the different between passwords and passphrases:  https://www.washingtonpost.com/news/the-switch/wp/2016/08/11/theres-a-new-way-to-make-strong-passwords-and-its-way-easier/

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Thank you,

CCSNH IT Support

 

Related CCSNH and MCC Policies

From the CCSNH Website

From the MCC Shared Drive G; Policies & Procedures Folder

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Phone: (603) 206-8150