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Help Desk Faculty: Welcome

Hello & Welcome

Welcome to the IT Helpdesk Technical Webpages for Faculty & Staff.

If you're looking for the IT Helpdesk Technical Support Webpages for STUDENTS then please click here!

Helpdesk

The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.

Official Helpdesk Hours:

  • Monday - Friday: 8am - 5pm
  • Saturday - Sunday: Closed

Helpdesk Contact

Submit a ticket via Email:  mccitsupport@ccsnh.edu

By Telephone:   (603) 206-8080

Visit the Helpdesk located in the Library/Learning Commons or across from the Bursar's Counter in the HUB.

Submitting tickets using your CCSNH email?

Log in using your EasyLogin credentials (username & password) to view your ticket history.

Helpdesk Ticketing System

Related CCSNH and MCC Policies

From the CCSNH Website

Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.

From the MCC Shared Drive G; Policies & Procedures Folder

OKTA Portal

New the Fall of 2021.

https://portal.ccsnh.edu/

Check out CCSNH's new portal currently in development.

Find the applications your need  in one easy location.

Add secondary email address/phone number to make Resetting Your Password super easy.

New applications and features added frequently.

OKTA Authentication

Everyone will be prompted to complete this quick, one-time registration process when logging onto Canvas, SIS, Student or Web-based email, Student Navigate or any other CCSNH/MCC Application which uses EasyLogin. 

Simply supply a personal email address and/or telephone number capable of receiving texts. 

If you provide a personal email address, an email will be sent to that address.   Make sure you find that email and follow the prompts to finish the email setup.

If you provide a cellphone number, you will immediately be prompted to provide the code texted to that phone number.   provide the code to setup that phone number as a valid authentication source.

It's that simple.

However if at first, you receive a can not log in message, please try clearing your cache & cookies for all time and try again.  

For those of us using Chromebooks or have a computer running Chrome OS:  Use the New Private Window or New Incognito Window option from your Settings/Other Application/Customize&Control menu (located in the upper right hand corner of your browser window).

Are you experiencing problems logging into Canvas ??

If you end up back at the login screen when trying to log onto Canvas or other applications like student or web-based email, SIS or Student, Navigate, you are not alone.   MCC is still experiencing Cache and Cookies problems.

To fix the error, please clear your cache and cookies for all time and you should be able to log back in. 

Not sure how to clear your cache & cookies?  Here are some helpful tips:

  • For most browsers running on a Microsoft OS computer, simultaneously pressing <CTRL> <SHIFT> <DELETE> will open the Clear Browsing Data dialogue box.    On Macs, simultaneously pressing <CMD><SHIFT><DELETE> may produce the same results. 
  • Or you can go to your browser’s Options or Settings menu and search for the Clear Browsing Data option usually found within the Privacy & Security section.
  • Many browsers also have the option (via checkbox) to delete cookies and cache whenever the browser is closed and you might consider turning on that option.

Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps.   The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”.  Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.

You can also try different internet browsers.  Firefox, Chrome, Edge & Safari are all great browsers to use.

CCSNH EasyLogin Password Policy

The following is an excerpt from a CCSNH IT Notification received on April 3rd, 2020.

To All CCSNH Faculty and Staff,

Effective immediately, the Community College System of New Hampshire (CCSNH) will be implementing a new password policy to align with current industry standards.  The new, low impact policy will apply to all CCSNH EasyLogin accounts which are used to access Canvas, Email, SIS, Library Services, etc.  This new policy, which is the same as introduced to Students earlier this year, will extend your current password expiration from 4 months to 12 months.  When it comes time to change your password on the next scheduled rotation, passwords must be 14-64 character without any complexity (for example, your password can be all lowercase) and no limits on special characters.  Email reminders to change your password will start at least four weeks prior to your expiration date.

If you have already received a notification that your password is expiring and need to change it, that can be ignored until the next email notifications you get 8 months from now.

While you can use any combination of letters, recent research shows using passphrases instead of traditional passwords are more secure and easier to remember.  Here's an article published by the Washington Post which explains the different between passwords and passphrases:  https://www.washingtonpost.com/news/the-switch/wp/2016/08/11/theres-a-new-way-to-make-strong-passwords-and-its-way-easier/

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Thank you,

CCSNH IT Support

 

Forgot Your EasyLogin Password? Or Has Your EasyLogin Password Expired?

Have you completed the OKTA Authentication process?

        If so, then click on the Need Help Signing In? link located just below the Sign In Button.

        Then click on the Forgot Password? link and follow the prompts to reset your password.

If you haven't completed the OKTA Authentication process or you bypassed this process, then go to the EasyLogin Portal at https://password.ccsnh.edu and click on the Reset Password link. 

  • Provide your EasyLogin Username and Domain = SYSTEM. 
  • Answer the Security Questions.  (Sending a code to your personal email address will be coming soon!)
  • Complete the steps and setup a new password

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Phone: (603) 206-8150