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Help Desk Faculty: Welcome

Hello & Welcome

Welcome to the IT Helpdesk Technical Webpages for Faculty & Staff.

If you're looking for the IT Helpdesk Technical Support Webpages for STUDENTS then please click here!

Helpdesk

The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.

Official Helpdesk Hours:

  • Monday - Friday: 8am - 5pm
  • Saturday - Sunday: Closed

Helpdesk Contact

Submit a ticket via Email:  mccitsupport@ccsnh.edu

By Telephone:   (603) 206-8080

Visit the Helpdesk located in the Library/Learning Commons or across from the Bursar's Counter in the HUB.

Submitting tickets using your CCSNH email?

Log in using your EasyLogin credentials (username & password) to view your ticket history.

Helpdesk Ticketing System

Are you experiencing CAS, WS02 or Authentication Errors ??

This is a known problem which the CCSNH Technical Group is working on correcting.  It started about 4 weeks ago when Mozilla Firefox and Google Chrome changed the way they handled session cookies.

To fix the error, please clear your cache and cookies for all time and you should be able to log back in.  Sometimes, you will have to complete this step twice before you will be able to log back in.

Not sure how to clear your cache & cookies?  Here are some helpful tips:

  • For most browsers running on a Microsoft OS computer, simultaneously pressing <CTRL> <SHIFT> <DELETE> will open the Clear Browsing Data dialogue box.    On Macs, simultaneously pressing <CMD><SHIFT><DELETE> may produce the same results. 
  • Or you can go to your browser’s Options or Settings menu and search for the Clear Browsing Data option usually found within the Privacy & Security section.
  • Many browsers also have the option (via checkbox) to delete cookies and cache whenever the browser is closed and you might consider turning on that option.

Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps.   The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”.  Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.

Forgot Your EasyLogin Password? Or Has Your EasyLogin Password Expired?

If your password has expired, simply try logging in with your EasyLogin username and current password.   Make sure the Domain is set to SYSTEM.

If you've forgotten your EasyLogin password, go to the EasyLogin Portal at https://password.ccsnh.edu and click on the Reset Password link. 

  • Provide your EasyLogin Username and Domain = SYSTEM. 
  • Answer the Security Questions.  (Sending a code to your personal email address will be coming soon!)
  • Complete the steps and setup a new password

CCSNH EasyLogin Password Policy Changes - effective 04/03/2020

The following is an excerpt from a CCSNH IT Notification received on April 3rd:

To All CCSNH Faculty and Staff,

Effective immediately, the Community College System of New Hampshire (CCSNH) will be implementing a new password policy to align with current industry standards.  The new, low impact policy will apply to all CCSNH EasyLogin accounts which are used to access Canvas, Email, SIS, Library Services, etc.  This new policy, which is the same as introduced to Students earlier this year, will extend your current password expiration from 4 months to 12 months.  When it comes time to change your password on the next scheduled rotation, passwords must be 14-64 character without any complexity (for example, your password can be all lowercase) and no limits on special characters.  Email reminders to change your password will start at least four weeks prior to your expiration date.

If you have already received a notification that your password is expiring and need to change it, that can be ignored until the next email notifications you get 8 months from now.

While you can use any combination of letters, recent research shows using passphrases instead of traditional passwords are more secure and easier to remember.  Here's an article published by the Washington Post which explains the different between passwords and passphrases:  https://www.washingtonpost.com/news/the-switch/wp/2016/08/11/theres-a-new-way-to-make-strong-passwords-and-its-way-easier/

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Thank you,

CCSNH IT Support

 

Related CCSNH and MCC Policies

From the CCSNH Website

Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.

From the MCC Shared Drive G; Policies & Procedures Folder

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Phone: (603) 206-8150