The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.
Official Helpdesk Hours:
Submit a ticket via Email: email@example.com
By Telephone: (603) 206-8080
Visit the Helpdesk located in the Library/Learning Commons or across from the Bursar's Counter in the HUB.
Submitting tickets using your CCSNH email?
Log in using your EasyLogin credentials (username & password) to view your ticket history.
This is a known problem which the CCSNH Technical Group is working on correcting. It started about 4 weeks ago when Mozilla Firefox and Google Chrome changed the way they handled session cookies.
To fix the error, please clear your cache and cookies for all time and you should be able to log back in. Sometimes, you will have to complete this step twice before you will be able to log back in.
Not sure how to clear your cache & cookies? Here are some helpful tips:
Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps. The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”. Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.
If your password has expired, simply try logging in with your EasyLogin username and current password. Make sure the Domain is set to SYSTEM.
If you've forgotten your EasyLogin password, go to the EasyLogin Portal at https://password.ccsnh.edu and click on the Reset Password link.
The following is an excerpt from a CCSNH IT Notification received on April 3rd:
To All CCSNH Faculty and Staff,
Effective immediately, the Community College System of New Hampshire (CCSNH) will be implementing a new password policy to align with current industry standards. The new, low impact policy will apply to all CCSNH EasyLogin accounts which are used to access Canvas, Email, SIS, Library Services, etc. This new policy, which is the same as introduced to Students earlier this year, will extend your current password expiration from 4 months to 12 months. When it comes time to change your password on the next scheduled rotation, passwords must be 14-64 character without any complexity (for example, your password can be all lowercase) and no limits on special characters. Email reminders to change your password will start at least four weeks prior to your expiration date.
If you have already received a notification that your password is expiring and need to change it, that can be ignored until the next email notifications you get 8 months from now.
While you can use any combination of letters, recent research shows using passphrases instead of traditional passwords are more secure and easier to remember. Here's an article published by the Washington Post which explains the different between passwords and passphrases: https://www.washingtonpost.com/news/the-switch/wp/2016/08/11/theres-a-new-way-to-make-strong-passwords-and-its-way-easier/
CCSNH IT Support
From the CCSNH Website
Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.
From the MCC Shared Drive G; Policies & Procedures Folder
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Phone: (603) 206-8150