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Help Desk Faculty: Telephone

Telephone Documentation

Department Fax to Email

Departments can now request a fax phone number that will automatically email all faxes sent to the phone directly to a specified email address.

To request a "Fax to Email" line, send an email to mccitsupport@ccsnh.edu

Please identify your department and the email address to email all faxes to. 

Cat sleeping on fax machine meme. The number you are trying to reach is currently unavailable. Please leave a number after the snoooooooze.

VPN (Virtual Private Network)

For those of you who require access to the shared drives (G, H, or a departmental drive) or who need access to Banner Student or Banner Finance, VPN access is required.   If you are only accessing Canvas, Email and other MCC software applications supported by EasyLogin, then VPN access is NOT needed.   

The Chancellor's Office requires every MCC Employee who receives VPN access to only use an MCC issued encrypted computer to connect using the VPN software.  Please refer to the MCC Policy - Off Campus Equipment Policy which outlines the requirements for taking equipment off campus.  This policy is included below and is also on the G shared Drive; Policies and Procedures Folder.

To request VPN access, complete the form below, take a picture of it and email it to mccitsupport@ccsnh.edu.  On your behalf, the MCC Helpdesk will work thru the approval process including providing you with an MCC issued laptop if that is needed.

We did have some issues in mid-March when everyone first left campus but now everyone who has VPN access should be able to connect without issue.  If anyone is still having an issue, please send an email to mccitsupport@ccsnh.edu to report the problem and we’ll get that issue resolved for you.

If you have the VPN & are connected but missing your H drive - Contact us (mccitsupport@ccsnh.edu ) and we’ll get that mapped on your laptop for you.

Still Having Trouble?

If you have any problems with your telephone, submit an IT Helpdesk ticket, call the Helpdesk at (603) 206-8080 or visit the IT Helpdesk in Library.

Changing Voicemail Message from Off Campus

To change your Voicemail Message from off campus:

  • Call (603) 206-8000
  • When the main greeting begins, press "9" and then enter your 4 digit extension.
  • Enter your super secret Security Code when prompted.
  • Follow the prompts to change your Voicemail Message.

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Phone: (603) 206-8150