IT: Welcome

Have you completed the OKTA Authentication process?

1. Go to the MCC website, (https://www.mccnh.edu/). 

2. Mouse over QuickLinks and click on the MCC Apps Portal Link.

3. Scroll down to below the blue Sign In button and click on the link - Need Help Signing In?  

4. Follow the prompts to reset your password. 

If that doesn't work then

1. Go to the MCC website, (https://www.mccnh.edu/).
2. Mouse over QuickLinks and click on the IT Helpdesk Link.
3. Click on the EASY Button
4. Provide your EasyLogin username and click on Continue. 
5. Identify which personal email address you wish to have your verification code sent to. 
6. Access that personal email account, find the verification code and enter it on the EasyLogin password reset screen. 
7. If you don't receive the email within a minute, make sure to check your spam and trash folders for emails ending in @ccsnh.edu. 
8. Complete the steps and setup a new password.

If unsuccessful, then please contact the MCC Helpdesk by email - mccitsupport@ccsnh.edu by phone - (603) 206-8080 to request assistance.

Submitting tickets using your CCSNH email?

Log in using your EasyLogin credentials (username & password) to view your ticket history.

Helpdesk Ticketing System

If you end up back at the login screen when trying to log onto Canvas or other applications like student or web-based email, SIS or Student, Navigate, you are not alone.   MCC is still experiencing Cache and Cookies problems.

To fix the error, please clear your cache and cookies for all time and you should be able to log back in. 

Not sure how to clear your cache & cookies?  Here are some helpful tips:

• For most browsers running on a Microsoft OS computer, simultaneously pressing <CTRL> <SHIFT> <DELETE> will open the Clear Browsing Data dialogue box.    On Macs, simultaneously pressing <CMD><SHIFT><DELETE> may produce the same results. 
• Or you can go to your browser’s Options or Settings menu and search for the Clear Browsing Data option usually found within the Privacy & Security section.
• Many browsers also have the option (via checkbox) to delete cookies and cache whenever the browser is closed and you might consider turning on that option.

Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps.   The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”.  Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.

You can also try different internet browsers.  Firefox, Chrome, Edge & Safari are all great browsers to use.

From the CCSNH Website

Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.

From the MCC Campus Team - Forms Drive Channel -  Policies & Procedures Folder

The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.

Official Helpdesk Hours: