The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.
Official Helpdesk Hours:
Submit a ticket via Email: firstname.lastname@example.org
By Telephone: (603) 206-8080
Visit the Helpdesk located in the Library/Learning Commons or across from the Bursar's Counter in the HUB.
Submitting tickets using your CCSNH email?
Log in using your EasyLogin credentials (username & password) to view your ticket history.
From the CCSNH Website
Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.
From the MCC Shared Drive G; Policies & Procedures Folder
This is a known problem which the CCSNH Technical Group is working on correcting. It started about 4 weeks ago when Mozilla Firefox and Google Chrome changed the way they handled session cookies.
To fix the error, please clear your cache and cookies for all time and you should be able to log back in. Sometimes, you will have to complete this step twice before you will be able to log back in.
Not sure how to clear your cache & cookies? Here are some helpful tips:
Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps. The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”. Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.
All new students who submitted an Admissions application and were accepted to MCC within the past 24 hours or who have registered for a class for the first time will have an EasyLogin account automatically created for them.
All students are notified how to claim their EasyLogin account by an email sent to their personal email address. The email is sent from the email address of email@example.com and has the Subject of Welcome to CCSNH.
To Claim an EasyLogin Account, students who received the Welcome Email can
If a student never received a Welcome Email and doesn’t know their EasyLogin Username already, then they should do one of the following….
If you do NOT receive the CCSNH email, please contact the MCC Helpdesk at firstname.lastname@example.org. Or you can call the Helpdesk at (603) 206-8080.
The following is a handy 2 page summary guide to help students get connected at MCC. Claim your EasyLogin account and access all the other applications and services offered by MCC to students.
Go to the EasyLogin Portal at https://passwordstu.ccsnh.edu/showLogin.cc.
Try logging on with your old password (if you remember) OR click on the Reset Password link.
If unsuccessful, then please contact the MCC Helpdesk by email - email@example.com by phone - (603) 206-8080 to request assistance.
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Phone: (603) 206-8150