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IT: Welcome

Student Focused IT Helpdesk WebPages

Hello & Welcome

The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.

Official Helpdesk Hours:

  • Monday - Friday: 8am - 5pm
  • Saturday - Sunday: Closed

Minimum Computer Specifications by Program

Helpdesk Contact

Submit a ticket via Email:  mccitsupport@ccsnh.edu

By Telephone:   (603) 206-8080

Visit the Helpdesk located in the Library/Learning Commons or across from the Bursar's Counter in the HUB.

Submitting tickets using your CCSNH email?

Log in using your EasyLogin credentials (username & password) to view your ticket history.

Helpdesk Ticketing System

Related CCSNH and MCC Policies

From the CCSNH Website

Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.

From the MCC Shared Drive G; Policies & Procedures Folder

Are you experiencing CAS or Authentication Errors ??

This is a known problem which the CCSNH Technical Group is working on correcting.  It started about 4 weeks ago when Mozilla Firefox and Google Chrome changed the way they handled session cookies.

To fix the error, please clear your cache and cookies for all time and you should be able to log back in.  Sometimes, you will have to complete this step twice before you will be able to log back in.

Not sure how to clear your cache & cookies?  Here are some helpful tips:

  • For most browsers running on a Microsoft OS computer, simultaneously pressing <CTRL> <SHIFT> <DELETE> will open the Clear Browsing Data dialogue box.    On Macs, simultaneously pressing <CMD><SHIFT><DELETE> may produce the same results. 
  • Or you can go to your browser’s Options or Settings menu and search for the Clear Browsing Data option usually found within the Privacy & Security section.
  • Many browsers also have the option (via checkbox) to delete cookies and cache whenever the browser is closed and you might consider turning on that option.

Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps.   The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”.  Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.

Claiming Your EasyLogin Account

All new students who submitted an Admissions application and were accepted to MCC within the past 24 hours or who have registered for a class for the first time will have an EasyLogin account automatically created for them.

All students are notified how to claim their EasyLogin account by an email sent to their personal email address.  The email is sent from the email address of registration@ccsnh.edu and has the Subject of Welcome to CCSNH.

To Claim an EasyLogin Account, students who received the Welcome Email can

  • Find their EasyLogin Username within the email and then click on the activation URL embedded in that email.
  • Select IT Helpdesk from the Quick Links dropdown menu on the MCCNH.edu website; scroll down to the section Claiming Your EasyLogin Account and follow the directions.
  • Select the Current Students option from the Resources For dropdown menu on the MCCNH.edu website; scroll down to the second section Student Online Services and select the option Reset Your Password. 

If a student never received a Welcome Email and doesn’t know their EasyLogin Username already, then they should do one of the following….

  • Open a Helpdesk ticket by sending an email to mccitsupport@ccsnh.edu
  • Call the Helpdesk at 603-206-8080 and request assistance.
  • Visit one of MCC Helpdesks.  One is located in the Library/Learning Commons and the other is the HUB, across from the Bursar’s counter.

 
 

Go to the EasyLogin Portal.

Click on the Reset Password link.  Provide your EasyLogin username and click on Continue.

 Identify which personal email address you wish to have your verification code sent to.

Access that personal email account, find the verification code and enter it on the EasyLogin password reset screen. 

If you don't receive the email within a minutes, make sure to check your spam and trash folders for emails ending in @ccsnh.edu.

You can then create a new password.  It must be 14 characters in length - letters, numbers, special characters (anything other than a space is permitted).   Paraphrases are also permitted such as "welearntogether" or "wintersnowmakesmehappy".

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A sample of the Welcome to CCSNH is below.

 

If you do NOT receive the CCSNH email, please contact the MCC Helpdesk at mccitsupport@ccsnh.edu.  Or you can call the Helpdesk at (603) 206-8080.

The following is a handy 2 page summary guide to help students get connected at MCC.  Claim your EasyLogin account and access all the other applications and services offered by MCC to students.

    

Forgot Your Password? Password Expired?

Forgot your EasyLogin Password?  Maybe your EasyLogin Password has EXPIRED?

Go to the EasyLogin Portal at https://passwordstu.ccsnh.edu/showLogin.cc.

Try logging on with your old password (if you remember) OR click on the Reset Password link. 

  • Provide your EasyLogin Username and Domain = Students. 
  • Identify confirmation method -  Security Questions or Email Verification. - whichever you setup when you first claimed your EasyLogin account. 
  • Complete the steps and setup a new password.

If unsuccessful, then please contact the MCC Helpdesk by email - mccitsupport@ccsnh.edu by phone - (603) 206-8080 to request assistance.

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Phone: (603) 206-8150