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IT: Welcome

Student Focused IT Helpdesk WebPages

Hello & Welcome

 

Multi-Factor Authentication was turned on for students on Monday, August 8th, 2022

To the entire MCC Community,

 MFA is a second authentication credential used in addition to the traditional Easylogin username and password.

If you access CCSNH systems (such as Banner, Canvas, SIS, Email, ZOOM, and others) or M365 (word, excel, outlook, etc.), you are required to use MFA and you will need to authenticate on a regular basis, for example, every 12 hours for web-based applications or if a new browser session is initiated.  Applications such as Outlook, Word, Teams, etc. installed on a desktop will prompt for MFA every 90 days.

In order to protect CCSNH’s systems and data, and retain our cyber security liability insurance, the Chancellor’s Office has implemented Multi-Factor Authentication (MFA) at CCSNH & all NH community colleges. Attempted data breaches are occurring at an alarming rate and are becoming increasingly complicated. The information stolen can include personal id information like social security numbers as well as  usernames and passwords. Passwords alone are no longer sufficient to protect critical data. Adding MFA will help remediate the risk of attack and data loss. MFA credentialing is used frequently for many personal tasks you likely perform online already, such as banking.

MFA was implemented for employees in the spring of 2022. 

MFA was implemented for students on Monday, August 8th, 2022.

 Additional communication, instructions, and FAQs will be shared as the date to implement MFA for Manchester Community College approaches. At that time, you will need to register for a device to receive the MFA credentials and then use MFA credentials each time you access CCSNH systems.  

Check out the MFA - MultiFactor Authenticatiaon Tab for more Information and Detailed Instructions

 

Trying to logon and it just takes you back to the login page?

Try clearing your cache & cookies for all time to correct the problem !

In Google Chrome:

  1. Click on 3 vertical dots in upper right hand corner of browser.
  2. Select Settings
  3. Select Privacy and Security section
  4. Select Clear Browsing Data
    • Change Time to  ALL Time
    • Uncheck Browsing History
    • Check Cookies and Other Site Data
    • Check Cached Images and Files
  5. Click on Clear Data
  6. Try logging in again

In Firefox:

  1. Click on the 3 vertical lines in the upper right hand corner of browser.
  2. Click on Settings
  3. Click on Privacy & Security
  4. Scroll down to Cookies and Site Data
  5. Click on Clear Data
  6. Check both options (Cookies and Site data & Cached Web Content)
  7. Click on Clear
  8. Try Logging in again.

 

The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.

Official Helpdesk Hours:

  • Monday - Friday: 8am - 5pm
  • Saturday - Sunday: Closed

Minimum Computer Specifications by Program

Helpdesk Contact

Submit a ticket via Email:  mccitsupport@ccsnh.edu

By Telephone:   (603) 206-8080

Visit the Helpdesk located in the Library/Learning Commons or across from the Bursar's Counter in the HUB.

Submitting tickets using your CCSNH email?

Log in using your EasyLogin credentials (username & password) to view your ticket history.

Helpdesk Ticketing System

Related CCSNH and MCC Policies

From the CCSNH Website

Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.

From the MCC Shared Drive G; Policies & Procedures Folder

OKTA Authentication

Everyone will be prompted to complete a quick, one-time registration process when logging onto Canvas, SIS, Student or Web-based email, Student Navigate, etc for the very first time (after claiming your EasyLogin account).

Simply supply a personal email address and/or telephone number capable of receiving texts. 

If you provide a personal email address, an email will be sent to that address.   Make sure you find that email and follow the prompts to finish the email setup.

If you provide a cellphone number, you will immediately be prompted to provide the code texted to that phone number.   provide the code to setup that phone number as a valid authentication source.

It's that simple.

However if at first, you receive a can not log in message, please try clearing your cache & cookies for all time and try again.  

For those of us using Chromebooks or have a computer running Chrome OS:  Use the New Private Window or New Incognito Window option from your Settings/Other Application/Customize&Control menu (located in the upper right hand corner of your browser window).

Are you experiencing problems logging into Canvas ??

If you end up back at the login screen when trying to log onto Canvas or other applications like student or web-based email, SIS or Student, Navigate, you are not alone.   MCC is still experiencing Cache and Cookies problems.

To fix the error, please clear your cache and cookies for all time and you should be able to log back in. 

Not sure how to clear your cache & cookies?  Here are some helpful tips:

  • For most browsers running on a Microsoft OS computer, simultaneously pressing <CTRL> <SHIFT> <DELETE> will open the Clear Browsing Data dialogue box.    On Macs, simultaneously pressing <CMD><SHIFT><DELETE> may produce the same results. 
  • Or you can go to your browser’s Options or Settings menu and search for the Clear Browsing Data option usually found within the Privacy & Security section.
  • Many browsers also have the option (via checkbox) to delete cookies and cache whenever the browser is closed and you might consider turning on that option.

Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps.   The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”.  Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.

You can also try different internet browsers.  Firefox, Chrome, Edge & Safari are all great browsers to use.

     Cat using Computer meme. Help me helpdesk! I forgot my password.

Forgot Your Password? Password Expired?

Forgot your EasyLogin Password OR Maybe your EasyLogin Password has EXPIRED?

Have you completed the OKTA Authentication process?

  • If so, then on any of the login pages (MCC Apps Portal, Canvas or SIS), click on the Need Help Signing In? link located just below the Sign In Button.
  • Then click on the Forgot Password? link and follow the prompts to reset your password.

If you haven't completed the OKTA Authentication process or you bypassed this process, then go to the EasyLogin Portal at https://passwordstu.ccsnh.edu/showLogin.cc.

Try logging on with your old password (if you remember) OR click on the Reset Password link. 

  • Provide your EasyLogin Username and Domain = Students. 
  • Identify confirmation method -  Security Questions or Email Verification. - whichever you setup when you first claimed your EasyLogin account. 
  • Complete the steps and setup a new password.

If unsuccessful, then please contact the MCC Helpdesk by email - mccitsupport@ccsnh.edu by phone - (603) 206-8080 to request assistance.

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Phone: (603) 206-8150