Autocad is offering free licenses during the COVID-19 Pandemic. Check out https://www.autodesk.com/education/free-software/autocad.
This is available to both faculty and students.
Make sure when installing that you use your CCSNH emails (@ccsnh.edu and @students.ccsnh.edu) and you affiliate with Manchester Community College.
EasyLogin Password Changes Some of you may to be required to change your EasyLogin password while we are working off campus. Please be aware that changing your EasyLogin password will automatically change it for EasyLogin supported all applications (EasyLogin, Email, Canvas, SIS, Banner, etc) but it will NOT change the password that you use to sign onto your laptop or computer. Your laptop/computer log in password will not change until you return to campus; physically connect your MCC laptop/computer to the MCC network on campus & login. This has been known to cause confusion in the past so please be aware.
MCC Faronics Anti-Virus Licensing Change – MCC is changing it’s Faronics Anti-Virus licensing from server based (applied via on campus network connection only) to cloud based (applied via internet) so that everyone with an MCC issued laptop or computer will have the most up-to-date anti-virus protection whether you work on campus, in the local coffee shop (we can only hope) or in the comfort of your own home. Adnan will be contacting all employees with an MCC laptop to update your anti-virus licensing. If you haven’t heard from him yet, then you should shortly.
MCC Laptop Wi-fi should be fully functional. We did issue a few laptops that had old wi-fi drivers installed which we needed to address. We think we contacted everyone in this group. But if anyone is experiencing any issues connecting to wi-fi with their laptop, contact us (firstname.lastname@example.org ) and we’ll get this fixed.
NOTE: This is a sample JPG image of the document - the links within this image do not function. Please click on the Helpdesk Technology Support link above to access a PDF document with working links.
EVERYONE at MCC has OneDrive storage for use both on & off campus. Check out the document below for details on how to log onto your OneDrive and tips for using it.
Many departments have requested an MS Teams Team to use for easy chat style communications & sharing documents with the employees in their area. While not being used yet in the Instructor/Student setting, it is a great tool for departments to easily communicate and share items with their employees.
Check out the YouTube videos Learn Microsoft Teams in 7 minutes and Microsoft Teams tips and tricks for working from home during Coronavirus – a one hour video but incredibly informative.
If you are interested, you can request a team in MS Teams by sending an email to email@example.com.
Identify who will be the owner of the team and the name of the team – it will need to begin with “MCC” . The MCC Helpdesk will coordinate with the Chancellor’s Office for setup. Once it’s setup, add in your employees and away you go.
In the event that someone from the MCC Helpdesk does need to connect to your laptop to provide technical support, we will set a specific appointment date & time with you and also request a contact phone number to contact you at. At the time of your appointment, your laptop needs to be powered on, connected to the internet (hopefully) & you need to be on stand-by available to answer questions. Amazingly, the MCC Helpdesk is not able to remotely power on your laptops in order to provide support. So if an appointment is scheduled, your laptop is not on and we are unable to contact you, we’ll wait 15 minutes (same as students waiting for their instructor in class) and then we’ll move onto the next request/problem in our queue. At that point, your appointment will need to be rescheduled to a future date & time.
If you've been mapped to an MCC Computer to access certain software, please use the instructions below.
Are you using home internet? If so, trying connecting directly to your home router using a network cable.
Check out https://wifi.xfinity.com. Plug in your zip code and search for all the free xfinity wi-fi spots in your area.
T-Mobile has also made changes during the pandemic - check out their opportunities at T-Mobile COVID-19 Update.
Check with your cellphone vendor. Many cellular vendors are offering hotspot deals for students & educators who have cellphones capable of supporting hotspots. So call your cellphone provider and see if there any free or low cost hotspot options for you.
In preparation for the campus closure due to COVID-19, The Helpdesk has items are available for you to use:
And, if you have any students who are lacking technology, make sure you contact the MCC Helpdesk as well. We purchased a small batch of loaner laptops for students that will support all the software offered by MCC's various teaching departments.
Interested? Contact the Helpdesk by sending an email to firstname.lastname@example.org and we'll work on getting the appropriate approvals (if needed) and coordinate a meeting time to get you the equipment you need.
For those of you who require access to the shared drives (G, H, or a departmental drive) or who need access to Banner Student or Banner Finance, VPN access is required. If you are only accessing Canvas, Email and other MCC software applications supported by EasyLogin, then VPN access is NOT needed.
The Chancellor's Office requires every MCC Employee who receives VPN access to only use an MCC issued encrypted computer to connect using the VPN software. Please refer to the MCC Policy - Off Campus Equipment Policy which outlines the requirements for taking equipment off campus. This policy is included below and is also on the G shared Drive; Policies and Procedures Folder.
To request VPN access, complete the form below, take a picture of it and email it to email@example.com. On your behalf, the MCC Helpdesk will work thru the approval process including providing you with an MCC issued laptop if that is needed.
We did have some issues in mid-March when everyone first left campus but now everyone who has VPN access should be able to connect without issue. If anyone is still having an issue, please send an email to firstname.lastname@example.org to report the problem and we’ll get that issue resolved for you.
If you have the VPN & are connected but missing your H drive - Contact us (email@example.com ) and we’ll get that mapped on your laptop for you.
All CCSNH faculty, staff and students now have access to a Zoom pro licensed account. To receive your licensed account please log into Zoom with your CCSNH credentials by following the instructions below.
Note to Faculty: If you want to access Zoom through Canvas you should first log into Zoom to activate your account by following the instructions below.
If you have any issues please contact your local IT help desk by sending an email to firstname.lastname@example.org or by calling 206-8080.
Check out the document recently provided by the Chancellor’s Office 9 Steps you can take to prevent "Zoombombing" for steps on how to make your Zoom Meetings more secure. Not sure how to use Zoom?
Check out this basic YouTube video Zoom Basics - Using Zoom for Classes and Meetings, it also focuses on working from home during Coronavirus.
Do you have a wish? If there was one thing you could wish for that would make you, your co-workers or your student’s life better during the COVID-19 Pandemic – what would it be?
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Phone: (603) 206-8150