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Help Desk Faculty: Canvas

Canvas overview

Canvas is the online teaching software used in courses at Manchester Community College. It is used as your online / hybrid course environment. It is also used in many face-to-face classes.

What's my Canvas Username and Password?

  1. Your Canvas username is your EasyLogin username.
  2. Your Canvas password is your EasyLogin password.

Still Having Trouble?

If you have questions about Canvas, contact the Office of Online Learning at (603) 206-8155 or

If you have any problems logging into the Canvas application, submit an IT Helpdesk ticket, call the Helpdesk at (603) 206-8080 or visit the IT Helpdesk in the Library/Learning Commons or in the Hub (across from the Bursar's counter).

Finding Zoom in Canvas

In Canvas, if you do not see the Zoom link in your course menu, go to Settings in the course menu:

  • Select the Navigation tab
  • Drag the Zoom link from the lower area to the upper area
  • Scroll down to Save. 

Zoom will now be visible in the course menu. 

Zoom Video Conferencing

All CCSNH faculty, staff and students now have access to a Zoom pro licensed account.  To receive your licensed account please log into Zoom with your CCSNH credentials by following the instructions below.

Note to Faculty: If you want to access Zoom through Canvas you should first log into Zoom to activate your account by following the instructions below.

  1. Go to
  1. Click Sign In

  1. On the CCSNH EasyLogin page, enter your CCSNH credentials (EasyLogin Username & Password; do not use your full CCSNH email address)

If you have any issues please contact your local IT help desk by sending an email to or by calling 206-8080.

Check out the document recently provided by the Chancellor’s Office 9 Steps you can take to prevent "Zoombombing" for steps on how to make your Zoom Meetings more secure. Not sure how to use Zoom?

Check out this basic YouTube video Zoom Basics - Using Zoom for Classes and Meetings, it also focuses on working from home during Coronavirus.

How Do I Get to Canvas?

The direct link to Canvas is

The main route to get to your Canvas account without bookmarking the specific URL is to use the Quick Links dropdown menu above, which is found on most every page of the MCC website.

                                                   Serious todler raising fist meme. Online Learning? YES!

Receiving Zoom Errors in Canvas ?


  • You will need to log into Zoom directly from the Apps Portal  
  • After logging into Zoom, open Canvas from the portal. 
  • Then go into the Zoom section in your Canvas course.  
  • In Canvas, it should then ask you to Authorize Zoom Access.  
  • Doing this links the two accounts and resolves this issue. 

Evaluation Software

MCC's evaluation software is Iota 360 -

Support for this software is provided by Iota360.

Instructors and Faculty who experience issues accessing their class' evaluation results should contact Jere Turner at or at 603-206-8165.

Some people's anti-virus software on their personal devices may block access to their evaluation results.  Whitelisting the following url within your anti-virus software should resolve this situation

ScreenPal (Formerly Screencast-O-Matic)

ScreenPal is a screencasting and video editing software tool that can be launched directly from a browser.

The software has been widely used in the education sector to support video creation for flipped classrooms, bi-directional student assessments, lecture capture, and student video assignments.  It is also a great alternative for Kaltura, especially if you wish to use and save your videos outside of Canvas.

ScreenPal Link for MCC

Details for the free version features:  The free version is capable of recording a 15 minute video consisting of webcam and/or screen-capture.  ScreenPal will house the video in the cloud, or you can produce an mp4.

Interested in doing more than a 15 minute video?  Request a full license from the MCC Helpdesk by sending an email to

Some tutorials can be found at

Canvas Mobile App

The Canvas Teacher Mobile app is available for download in the Apple App Store and on Google Play.

When finding your school, enter Community College System of New Hampshire in the search bar.

Canvas 365/24/7 Support

Canvas is an amazing portal, however, it can be difficult to find what exactly you are looking for, especially for first time users. MCC offers 24/7 Canvas Support to all students and faculty via email or phone.

Student:  +1-833-231-3257

Faculty/Staff:  +1-833-234-2578

Support email:



In addition: you're logged into Canvas, simply click on the Canvas Help button (located in the bottom right corner of your Canvas webpage) for additional Canvas Help Options.


How to Turn OFF the Pop-Up Blocker


Some software used with Canvas require the use of Pop-Up Windows.

But the standard setting for most internet browsers  is with this feature turned off.

Here are some helpful links to help you turn off pop-up blockers or turn them back on - depending upon your need:

Google Chrome -

Microsoft Edge -

Microsoft Internet Explorer -

Mozilla Firefox -


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Phone: (603) 206-8150