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Help Desk Faculty: MFA - Multi Factor Authentication

Multi Factor Authentication Announcement (5/9/2022)


In order to protect CCSNH’s systems and data, and retain our cyber security liability insurance, the Chancellor’s Office implemented Multi-Factor Authentication (MFA) at CCSNH & all NH community colleges. Attempted data breaches are occurring at an alarming rate and are becoming increasingly complicated. The information stolen can include PII, usernames, and passwords. Passwords alone are no longer sufficient to protect critical data. Adding MFA will help remediate the risk of attack and data loss. MFA credentialing is used frequently for many personal tasks you likely perform online already, such as banking.

 MFA will be a second authentication credential in addition to the traditional Easylogin username and password you currently use. If you access CCSNH systems (such as Banner, Canvas, SIS, Email, ZOOM, and others) or M365 (word, excel, outlook, etc.), you will be required to use MFA. Once MFA is introduced you will need to authenticate on a regular basis, for example, every 12 hours for web-based applications or if a new browser session is initiated.  Applications such as Outlook, Word, Teams, etc. installed on a desktop will prompt for MFA every 90 days.

Additional communication, instructions, and FAQs will be shared with students over the next few days.  On August 8th, 2022, all students will need to register for a device to receive the MFA credentials.  Everyone will then use MFA credentials each time they access CCSNH systems.  

If you have any questions, please contact the Helpdesk at or by calling 603-206-8080.

MFA - Change to Other Verification Method

MFA - Reduce Number of Times to Verfiy

MFA - Update/Change MFA Settings

Setting Up Multifactor Authentication - FIRST TIME


Click on the document link above for detailed step-by-step instructions.



MFA - Setup OKTA Verify App on Personal Device

MFA - Setup OKTA Verify App Using Code, not QR Scan

MFA - Setup SMS Authentication (TEXT)

MFA - Setup Voice Call Authentication (Landline)

MFA - Setup Security Key

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