IT: Canvas

1. Your Canvas username is your EasyLogin username.
2. Your Canvas password is your EasyLogin password.

If you have questions about Canvas, contact the Office of Online Learning at (603) 206-8155 or MCCOnline@ccsnh.edu.

If you have any problems logging into the Canvas application, submit an IT Helpdesk ticket, call the Helpdesk at (603) 206-8080 or visit the IT Helpdesk in the Library/Learning Commons or in the Hub (across from the Bursar's counter).

Pearson & Revel 24/7 Chat Support

https://support.pearson.com/getsupport/s/

Some software used with Canvas require the use of Pop-Up Windows.

But the standard setting for most internet browsers  is with this feature turned off.

Here are some helpful links to help you turn off pop-up blockers or turn them back on - depending upon your need:

Google Chrome - https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Edge - https://support.microsoft.com/en-us/help/4026392/microsoft-edge-block-pop-ups

Microsoft Internet Explorer - https://support.microsoft.com/en-us/windows/change-security-and-privacy-settings-for-internet-explorer-11-9528b011-664c-b771-d757-43a2b78b2afe

Mozilla Firefox - https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

The direct link to Canvas is http://canvas.ccsnh.edu

You can also get to Canvas thru the Apps Portal.  

• Simply go to the MCC Website at https://mccnh.edu

• Click on Current Students, located in the grey bar at the top of the webpage.

• Click on Apps Portal.

Explore Canvas, and check out the information your instructors have posted for your classes. (Select a course in the "My Courses" box.) Instructors will often keep copies of their syllabus, assignments, and other course documents on Canvas so that you have constant access to classroom content.

Please note that if you receive the message, "You are not currently enrolled in any course," it is either because your course instructor has not made the course available yet, or the instructor has chosen to not utilize Canvas.

• You will need to log into Zoom directly from the Apps Portal https://portal.ccsnh.edu.  
• After logging into Zoom, open Canvas from the portal. 
• Then go into the Zoom section in your Canvas course.  
• In Canvas, it should then ask you to Authorize Zoom Access.  
• Doing this links the two accounts and resolves this issue. 

• Students receive access to Canvas & Course Cards 24 hours AFTER their registration is processed. 
• Instructors must publish a course before a student can access it.   Look in All Courses to determine if course(s) has been published.
• Still don’t see your course?  Check SIS to ensure your registration has been processed.

The Canvas Student Mobile app is available for download in the Apple App Store and on Google Play.

When finding your school, make sure to enter Community College System of New Hampshire in the search bar.

Canvas is an amazing portal, however, it can be difficult to find what exactly you are looking for, especially for first time users. MCC offers 24/7 Canvas Support to all students and faculty via email or phone.

Student:  +1-833-231-3257
Support email:  support@instructure.com

In addition: you're logged into Canvas, simply click on the Canvas Help button (located in the bottom right corner of your Canvas webpage) for additional Canvas Help Options.