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The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.
Official Helpdesk Hours:
- Monday - Friday: 8am - 5pm
- Saturday - Sunday: Closed
Minimum Computer Specifications by Program
Submit a ticket via Email: firstname.lastname@example.org
By Telephone: (603) 206-8080
Visit the Helpdesk located in the Library/Learning Commons
Submitting tickets using your CCSNH email?
Log in using your EasyLogin credentials (username & password) to view your ticket history.
Helpdesk Ticketing System
Are you experiencing CAS or Authentication Errors ??
This is a known problem which the CCSNH Technical Group is working on correcting. It started about 4 weeks ago when Mozilla Firefox and Google Chrome changed the way they handled session cookies.
To fix the error, please clear your cache and cookies for all time and you should be able to log back in. Sometimes, you will have to complete this step twice before you will be able to log back in.
Not sure how to clear your cache & cookies? Here are some helpful tips:
- For most browsers running on a Microsoft OS computer, simultaneously pressing <CTRL> <SHIFT> <DELETE> will open the Clear Browsing Data dialogue box. On Macs, simultaneously pressing <CMD><SHIFT><DELETE> may produce the same results.
- Or you can go to your browser’s Options or Settings menu and search for the Clear Browsing Data option usually found within the Privacy & Security section.
- Many browsers also have the option (via checkbox) to delete cookies and cache whenever the browser is closed and you might consider turning on that option.
Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps. The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”. Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.
Claiming Your EasyLogin Account
Upon acceptance to the college or registration for classes, an email from the Community College System of NH (CCSNH) will be sent to your personal email account(s). The email contains your EasyLogin username and CCSNH student email address. The email also contains the instructions to create a password and activate your EasyLogin Account.
Go to the EasyLogin Portal.
Click on the Reset Password link. Provide your EasyLogin username and click on Continue.
Identify which personal email address you wish to have your verification code sent to.
Access that personal email account, find the verification code and enter it on the EasyLogin password reset screen.
If you don't receive the email within a minutes, make sure to check your spam and trash folders for emails ending in @ccsnh.edu.
You can then create a new password. It must be 14 characters in length - letters, numbers, special characters (anything other than a space is permitted). Paraphrases are also permitted such as "welearntogether" or "wintersnowmakesmehappy".
A sample of the Welcome to CCSNH is below.
If you do NOT receive the CCSNH email, please contact the MCC Helpdesk at email@example.com. Or you can call the Helpdesk at (603) 206-8080.
The following is a handy 2 page summary guide to help students get connected at MCC. Claim your EasyLogin account and access all the other applications and services offered by MCC to students.
Forgot Your Password?
Forgot Your EasyLogin Password?
Go to the EasyLogin Portal at https://passwordstu.ccsnh.edu/showLogin.cc and click on the Reset Password link.
- Provide your EasyLogin Username and Domain = Students.
- Identify confirmation method - Security Questions or Email Verification. - whichever you setup when you first claimed your EasyLogin account.
- Complete the steps and setup a new password.
If unsuccessful, then please contact the MCC Helpdesk by email - firstname.lastname@example.org or by phone - (603) 206-8080 to request assistance.
Related CCSNH and MCC Policies
From the CCSNH Website
Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.
From the MCC Shared Drive G; Policies & Procedures Folder
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Phone: (603) 206-8150