Welcome to the IT Helpdesk Technical Webpages for Students
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Trying to logon and it just takes you back to the login page? Try clearing your cache & cookies for all time to correct the problem ! |
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The MCC IT Helpdesk is a resource for all MCC students, faculty and staff for technology-related problems, questions or suggestions.
Official Helpdesk Hours:
Submit a ticket via Email: mccitsupport@ccsnh.edu
By Telephone: (603) 206-8080
Visit the Helpdesk located in the Library/Learning Commons or across from the Bursar's Counter in the HUB.
Submitting tickets using your CCSNH email?
Log in using your EasyLogin credentials (username & password) to view your ticket history.
From the CCSNH Website
Included with the System Policies; Section 500; Facilities Policies, Policy #562.07 and #562.06 respectively.
From the MCC Shared Drive G; Policies & Procedures Folder
All new students who submitted an Admissions application and were accepted to MCC within the past 24 hours or who have registered for a class for the first time will have an EasyLogin account automatically created for them.
All students are notified how to claim their EasyLogin account by an email sent to their personal email address. The email is sent from the email address of registration@ccsnh.edu and has the Subject of Welcome to CCSNH.
To Claim an EasyLogin Account, students who received the Welcome Email can
If a student never received a Welcome Email and doesn’t know their EasyLogin Username already, then they should do one of the following….
Go to the EasyLogin Portal.
Click on the Reset Password link. Provide your EasyLogin username and click on Continue.
Identify which personal email address you wish to have your verification code sent to.
Access that personal email account, find the verification code and enter it on the EasyLogin password reset screen.
If you don't receive the email within a minutes, make sure to check your spam and trash folders for emails ending in @ccsnh.edu.
You can then create a new password. It must be 14 characters in length - letters, numbers, special characters (anything other than a space is permitted). Paraphrases are also permitted such as "welearntogether" or "wintersnowmakesmehappy".
A sample of the Welcome to CCSNH is below.
If you do NOT receive the CCSNH email, please contact the MCC Helpdesk at mccitsupport@ccsnh.edu. Or you can call the Helpdesk at (603) 206-8080.
The following is a handy 2 page summary guide to help students get connected at MCC. Claim your EasyLogin account and access all the other applications and services offered by MCC to students.
Everyone will be prompted to complete a quick, one-time registration process when logging onto Canvas, SIS, Student or Web-based email, Student Navigate, etc for the very first time (after claiming your EasyLogin account).
Simply supply a personal email address and/or telephone number capable of receiving texts.
If you provide a personal email address, an email will be sent to that address. Make sure you find that email and follow the prompts to finish the email setup.
If you provide a cellphone number, you will immediately be prompted to provide the code texted to that phone number. provide the code to setup that phone number as a valid authentication source.
It's that simple.
However if at first, you receive a can not log in message, please try clearing your cache & cookies for all time and try again.
For those of us using Chromebooks or have a computer running Chrome OS: Use the New Private Window or New Incognito Window option from your Settings/Other Application/Customize&Control menu (located in the upper right hand corner of your browser window).
If you end up back at the login screen when trying to log onto Canvas or other applications like student or web-based email, SIS or Student, Navigate, you are not alone. MCC is still experiencing Cache and Cookies problems.
To fix the error, please clear your cache and cookies for all time and you should be able to log back in.
Not sure how to clear your cache & cookies? Here are some helpful tips:
Another helpful tip which many people now make use of is that most browsers also offer a private browsing mode and you can use that option; attempt to log in and see if that helps. The Private or Incognito browsing mode option is in the Options/Settings menu; it may be entitled “New Private Window”, “New InPrivate Window” or “New Incognito Window”. Check out this Computer World article - How to go incognito in Chrome, Edge, Firefox and Safari for more information.
You can also try different internet browsers. Firefox, Chrome, Edge & Safari are all great browsers to use.
Have you completed the OKTA Authentication process?
If so then the Canvas or SIS login page, click on the Need Help Signing In? link located just below the Sign In Button.
Then click on the Forgot Password? link and follow the prompts to reset your password.
If you haven't completed the OKTA Authentication process or you bypassed this process, then go to the EasyLogin Portal at https://passwordstu.ccsnh.edu/showLogin.cc.
Try logging on with your old password (if you remember) OR click on the Reset Password link.
If unsuccessful, then please contact the MCC Helpdesk by email - mccitsupport@ccsnh.edu by phone - (603) 206-8080 to request assistance.
Copyright © Manchester Community College | 1066 Front Street, Manchester, NH
Phone: (603) 206-8150
